These Terms & Conditions ("Terms") govern every quotation, purchase order, and service engagement between OneFood Trading Sdn. Bhd. ("OneFood Trading", "we", "us", "our") and any company, organization or individual that engages us ("Client", "you"). By issuing a purchase order, paying a deposit, or otherwise instructing us to proceed with an order, you accept these Terms in full.
OneFood Trading Sdn. Bhd. is a company registered in Malaysia under Registration No. 202601027690 (1689786-A), with its registered address at 13A-15, Menara Mutiara Central, 2, Jalan Desa Aman 1, Cheras Business Centre, 56100 Cheras, W.P. Kuala Lumpur, Malaysia. Our registered business nature is to carry on the business of wholesales, general traders, distributors and e-commerce sellers of food products and beverages, including biscuits, wafers, potato snacks, dried fruits, confectionery, canned food, frozen food, dairy products, instant food, seasoning products, beverages, non-alcoholic drinks and all kinds of foodstuff and related products.
We supply wholesale food and beverage cartons or cases, sold by the carton or case rather than the individual piece, either from stock on hand or replenished through our supplier network. The specific scope for any engagement, including SKU, quantity and price, is defined in the written quotation or order confirmation accepted by the Client, and these Terms apply in addition to, not instead of, the terms set out in that document.
Quotations issued by OneFood Trading are valid for 7 calendar days from the date of issue unless otherwise stated, after which prices may be revised to reflect changes in supplier cost, freight or currency exchange rates. A quotation is not a confirmed order. An order is confirmed only when the Client has (a) issued a written purchase order or accepted the quotation in writing, and (b) paid any deposit required under Clause 4. Each SKU is sold in the carton or case quantity stated in the catalog; part-carton orders are not available unless expressly agreed in writing.
All prices are quoted in Malaysian Ringgit (MYR) per set (carton or case) unless otherwise agreed in writing, and exclude shipping, customs duties and applicable taxes unless expressly stated as inclusive. For bulk orders, we may require a deposit before stock is allocated and packed, with the balance due prior to dispatch or upon delivery, as agreed in the quotation. For smaller orders, full payment may be required at the point of order. Accepted payment methods include bank transfer and such other methods as we may notify from time to time. Packing and dispatch will not proceed until the applicable payment has cleared into our account.
Because food and beverage products are manufactured to standard industry tolerances, each product listing states an approximate net weight or fill quantity, and product weight may vary slightly between units within the same production run. Product packaging and labelling may also differ slightly from photographs shown on our website due to supplier packaging updates, monitor brightness, display settings and photo-taking environment. Variance within these stated tolerances does not constitute a defect and is not grounds for return, refund or exchange under our Refund & Return Policy.
All products are supplied with remaining shelf life reasonable for the product category and delivery timeline, and are stored and dispatched in accordance with applicable Malaysian food safety requirements. The Client is responsible for storing delivered goods in accordance with the storage conditions stated on the product packaging once risk has passed to the Client under Clause 7. We do not accept liability for spoilage, contamination or quality loss arising from storage conditions after delivery that do not comply with the packaging's stated requirements.
Lead times stated in a quotation are estimates based on standard packing and shipping conditions and begin from the date of order confirmation and deposit receipt, not from the date of order enquiry. Actual lead times may vary due to order complexity, stock availability, customs clearance for imported goods, or events outside our reasonable control (see Clause 11, Force Majeure). We will notify the Client promptly of any material delay. Our full shipping arrangements, including costs, coverage, cold-chain handling and responsibility for customs duties on international orders, are set out separately in our Shipping Policy.
Product photography, descriptions and catalog content on this website are the property of OneFood Trading or used under licence, and may not be reproduced or redistributed for commercial purposes without our written consent. Where a Client supplies its own branding, label or logo for private-label packaging, the Client warrants that it owns, or holds a valid licence to use, that branding, and indemnifies OneFood Trading against any claim arising from our use of Client-supplied material as instructed.
To the fullest extent permitted by Malaysian law, OneFood Trading's total liability arising out of or in connection with any order, whether in contract, tort or otherwise, is limited to the total value paid by the Client for that order. We are not liable for indirect, consequential or special losses, including loss of profit or business opportunity, even where advised such losses were possible. Nothing in these Terms limits liability for death, personal injury caused by negligence, or fraud, where such limitation is not permitted by law.
Cancellation requests must be made in writing. Orders may be cancelled without charge only before packing has commenced and before any deposit has been applied to stock allocation. Once packing has begun, cancellation is subject to the deductions and conditions set out in our Refund & Return Policy. Requests to change SKU, quantity or specification after order confirmation will be treated as a new quotation where the change materially affects cost or lead time.
OneFood Trading is not liable for any failure or delay caused by events beyond our reasonable control, including natural disaster, port congestion, factory closure, government restrictions, strikes, or shortages of materials or shipping capacity. Affected timelines will be extended by a period reasonably necessary to address the disruption, and we will keep the Client informed of material developments.
Each party agrees to keep confidential any pricing, specifications, business plans or other non-public information disclosed by the other party in connection with an order, and to use such information solely for the purpose of fulfilling that order, except where disclosure is required by law or by a relevant regulatory authority.
These Terms are governed by the laws of Malaysia. Both parties submit to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia, for any dispute arising out of or in connection with these Terms or any order placed with OneFood Trading, without prejudice to either party's right to seek interim relief in any jurisdiction where necessary to protect its interests.
We may update these Terms from time to time to reflect changes in our services, supplier arrangements or legal requirements. The version published on this page at the time an order is confirmed applies to that order. We encourage Clients to review this page periodically.
Questions about these Terms can be sent to onefoodtrading@outlook.com or by phone at +6011-4958 9718. Our registered address is 13A-15, Menara Mutiara Central, 2, Jalan Desa Aman 1, Cheras Business Centre, 56100 Cheras, W.P. Kuala Lumpur, Malaysia.